Join us

Business Development 02/11/2020

Senior Customer Service Representative MEA

Job family : Business Development | Position : Sales | Area : United Arab Emirates | Region : DUBAI | Contract : CDI |

Key responsabilities


In this role, you will be responsible for owning/managing the customer experience of our customers by proactively identifying issues & building relationships.


  • Customer Relationship management
    • Collect customer information to manage reliable, up to date and compliance customer master data
    • Customer claim management by capturing, collecting and managing answer in accordance with our service level agreement
    • Management of agent commissions and volume rebates and their payment on time
  • Manage order preparation, registration and follow-up
    • Management and contract follow-up
    • Coordination of customer deliveries together with plant supply chain
    • Follow-up order with freight forwarder
    • Issuance, validation and transmission of invoices
    • Coordination of payment of agent commission and volume rebate
  • Export documentary remittance
    • Handle letter of credit process and follow-up with bank
    • Issue export document remittance according to international trade rules
    • Follow-up of legalization process with administrative institution (Chamber of commerce, consulate and embassy)
  • Provide Sales support
    • Provide status of contracts, orders and product allocation follow-up
    • Participate to sales forecast when required


  • Agents, Distributors and direct customers
  • Sales Manager
  • Customer Service
  • Finance & Credit Management
  • Plant Supply Chain
  • Market Access department
  • Banks
  • Administrative institutions
  • Freight forwarder



Main Skills


  • Bachelor’s Degree is required
  • Language: French / English and Arabic
  • Computer: SAP / Microsoft office
  • Experience: min 5 years



  • Customer oriented
  • Good Stakeholder management skill
  • Excellent interpersonal and communication skills
  • Energetic, well-organized, Self-Initiated and coordination skill
  • Good analytical and problem solving-ability to identify creative solution
  • Good process understanding
  • Ability to work in a matrix organization
  • Ability to work under pressure keeping quality in focus

Return to career offer 


Building the future around #sharing & #caring!
In Adisseo, we believe in health and wellbeing at work, #diversity and #solidarity! 🙌
Adisseo photo

#Safety is the key! 🔐
Thanks to #innovative methods and constant awareness, everyone in Adisseo is working together to ensure an accident-free workplace “Zero Accidents”! 👌
Adisseo photo

We #contribute - We are #committed - We #deliver! 👊
Everyone in Adisseo has a role to play to make the world a better place! 👍
Want to join us? Visit our website!
Adisseo photo

[ #Job] 💼 Adisseo is looking for a Technical Sales Executive, Bangkok📍 Thailand 🇹🇭
Ready to join us? For more information and to apply ➡
#Industry #Nutrition #AnimalFeed

Today, over 50% of the #fish and shellfish on our plate is from farm production 🐟
➡️ The #aquaculture sector is a young and fast growing industry facing very different #challenges!
Learn more on:
Adisseo photo

Adisseo USA 2019 ➡️Discover more about #Mycotoxin in #corn and corn silage with our survey on 👉 Adisseo photo