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Support Functions 06/24/2021

Customer Service Representative

Job family : Support Functions | Position : Supply Chain | Area : United Kingdom | Region : Chester | Contract : Permanent position |

Key responsabilities

Reporting to the Supply Planning Manager, the Customer Service Rep will support Customer Service activities in an accurate way; following the standard operating processes with a focus on efficiency and company goals.

  • Sales Support mainly on EU and Intercompany markets
    • Act as a main contact for Customer Service activities
    • Monitor production planning and notify internal customers of any delays
    • Collect internal prices and update in ERP system
  • Customer Order Management within the documented procedure
    • Liaise with internal customer as required from order entry to dispatch/receipt of goods
    • Customer order entry and handling in ERP (SAP/Exact)
    • Amend dispatch dates as required · Review red/green report and open order book situation daily
    • Freight: liaise with hauliers to collect and deliver goods to customer specifications · Invoicing: Fulfil and raise invoices daily in an accuracy manner
    • Cash collection: participate to collecting activities if overdue invoices appears
  • Incidents & Complaints:
    • Capture incidents and complaints and log in the management system
    • Collect evidence and participate to the resolution survey
  • Supply Chain
    • Daily – Booking into stock manufactured / distributed goods
  • Back-up
    • Ensure and anticipate supply chain back-up according to absence or peak of activities.

Main Skills

  • Demonstrate continuous improvement and excellent customer service
  • Customs and Brexit management
  • Communication and decision-making skills
  • Teamwork
  • Organizational skills
  • Ability to work under pressure
  • Time and Data Management

· Microsoft Office & ERP skills – SAP (plus)/Exact

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