Adisseo

Join us

Business Development 11/25/2021

Customer Service Representative Turkey

Job family : Business Development | Position : Sales | Area : Turkey | Region : Turkey | Contract : Permanent position |

Key responsabilities

MISSION

 In this role, you will be responsible for owning/managing the customer experience of our customers by proactively identifying issues & building relationships.

 

KEY RESPONSABILITIES

  •  Customer Relationship management
    • Collect customer information to manage reliable, up to date and compliance customer master data
    • Customer claim management by capturing, collecting and managing answers in accordance with our service level agreement
  • Manage order preparation, registration and follow-up
    • Management and contract/orders follow-up
    • Coordination of customer deliveries together with plant supply chain
    • Check and follow-up of product allocation
    • Follow-up order with transporters
    • Validation and transmission of invoices
    • Coordination of payment of agent commission and volume rebate
    • Transport cost optimization
    • Anticipating various issues on orders
  • Supply Chain & logistics activities
    • Coordination with the local stock to arrange deliveries
    • Monitor the local stock level according to sales forecast
    • Organize the stock replenishment
  • Sales support / Coordination
    • Provide status of contracts, orders and product allocation follow-up
    • Participate to sales forecast when required
    • Close collaboration and coordination with local Customer service logistic
  • Anticipate back-up activities within Customer Service team to ensure business continuity

Main Skills

  • Bachelor’s Degree is required (Sales administration / International trade)
  • Experience: min 3 to 5 years in a similar position
  • Language: Fluent Turkish & English and possibility French will be an advantage
  • Computer: SAP / Microsoft office
  • Customer oriented
  • Good Stakeholder management skill
  • Excellent interpersonal and communication skills
  • Energetic, well-organized, Self-Initiated and coordination skill
  • Good analytical and problem solving-ability to identify creative solution
  • Good process understanding
  • Ability to work in a matrix organization
  • Ability to work under pressure keeping quality in focus

Return to career offer 

Tweets


The Adisseo Research Grant offers the 2️⃣ winners 🥇 a €1 million grant over 3 years to be distributed, among selected collaborative research projects that address the challenges of the feed industry. 🐓🐷🐮
👏 Congratulations!
To see more information ➡️ https://t.co/AJMHhcYLSG https://t.co/Hbhq8quaZI

💼 Vous souhaitez rejoindre notre team en #France ? 🇫🇷
Devenez notre nouvel Ingénieur Procédés Chimiques. 🧪
Postulez dès maintenant ➡️ https://t.co/aP5BOzPxxE https://t.co/Jo2qniz9nk

This year, the 25th edition of the European Week for the Employment of People with Disabilities was very well attended and constructive.
At Adisseo, professional inclusion is very important to us! 🤝 https://t.co/YJIAIz8Ktf

Many of the company's leaders are participating in the Adisseo Advanced Management Program, co-directed by @essec , with the aim of developing the talents that will imagine, shape and build our future. 📈 https://t.co/JlgdkDwBSE Adisseo photo

Adisseo advocates improved amino acid nutrition to help dairy farmers meet climate challenges. 🧑‍🌾
Read the full article to see the industry perspectives.
➡️ https://t.co/yqJ5vvMIfU https://t.co/FGhaeZc1cN
Adisseo photo

During the storage 🚜 moulds can grow and lead to a loss of nutrients and palatability of feed, impacting the animal health and performance. 🐮🐷🐓
How can you preserve your feed better?
Follow our video series to find out.🎬
For more information ➡️ https://t.co/X0oO8Yyk3y https://t.co/b6v8HM90YB