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Business Development 06/30/2020

Customer Service Representative MEA m/f

Job family : Business Development | Position : Sales | Area : United Arab Emirates | Region : DUBAI | Contract : Permanent position |

Key responsabilities



In this role, you will be responsible for managing the customer experience of our customers by proactively identifying issues & building relationships.



Customer Relationship management

  • Collect customer information to manage reliable, up to date and compliance customer master data
  • Customer claim management by capturing, collecting and managing answer in accordance with our service level agreement
  • Management of agent commissions and volume rebates and their payment on time

Manage order preparation, registration and follow-up

  • Management and contract follow-up according to the sales forecast
  • Coordination of customer deliveries together with plant supply chain
  • Follow-up order with freight forwarder
  • Issuance, validation and transmission of invoices
  • Coordination of payment of agent commission and volume rebate

Export documentary remittance

  • Handle letter of credit process and follow-up with bank
  • Issue export document remittance according to international trade rules
  • Follow-up of legalization process with administrative institution (Chamber of commerce, consulate and embassy)

Provide Sales support

  • Provide status of contracts, orders and product allocation follow-up
  • Participate to sales forecast when required



Main Skills

Bachelor’s Degree is required

• Min 5 years experience in similar position

• Computer: SAP / Microsoft office

•Language: English, Arabic, French will be an add-on.

  •  Customer oriented
  • Good Stakeholder management skill
  • Excellent interpersonal and communication skills
  • Energetic, well-organized, Self-Initiated and coordination skill
  • Good analytical and problem solving-ability to identify creative solution
  • Good process understanding
  • Ability to work in a matrix organization
  • Ability to work under pressure keeping quality in focus

Welcome Diversity ! At Adisseo, we cherish value of your diversity, gender, seniority, disability, culture.


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