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Business Development 06/30/2020

Customer Service Representative MEA

Job family : Business Development | Position : Sales | Area : United Arab Emirates | Region : DUBAI | Contract : Permanent position |

Key responsabilities



In this role, you will be responsible for managing the customer experience of our customers by proactively identifying issues & building relationships.



• Customer Relationship management

o Collect customer information to manage reliable, up to date and compliance customer master data

o Customer claim management by capturing, collecting and managing answer in accordance with our service level agreement

o Management of agent commissions and volume rebates and their payment on time
• Manage order preparation, registration and follow-up

o Management and contract follow-up according to the sales forecast

o Coordination of customer deliveries together with plant supply chain

o Follow-up order with freight forwarder

o Issuance, validation and transmission of invoices

o Coordination of payment of agent commission and volume rebate
• Export documentary remittance

o Handle letter of credit process and follow-up with bank

o Issue export document remittance according to international trade rules

o Follow-up of legalization process with administrative institution (Chamber of commerce, consulate and embassy)

• Provide Sales support

o Provide status of contracts, orders and product allocation follow-up

o Participate to sales forecast when required



• Agents, Distributors and direct customers

• Sales Manager

• Customer Service

• Finance & Credit Management

• Plant Supply Chain

• Market Access department

• Banks

• Administrative institutions

• Freight forwarder

Main Skills


• Customer oriented

• Good Stakeholder management skill

• Excellent interpersonal and communication skills

• Energetic, well-organized, Self-Initiated and coordination skill

• Good analytical and problem solving-ability to identify creative solution

• Good process understanding

• Ability to work in a matrix organization

• Ability to work under pressure keeping quality in focus


• Bachelor’s Degree is required

• Language: English, Arabic, French will be an add-on.

• Computer: SAP / Microsoft office

• Experience: min 5 years

Return to career offer 


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