Adisseo

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Support Functions 09/27/2021

Customer Service Representative Greece & Cyprus (m/f)

Job family : Support Functions | Position : Supply Chain | Area : To be defined | Region : Greece and Cyprus | Contract : Permanent position |

Key responsabilities

MISSION

 In this role, you will be responsible for owning/managing the customer experience of our customers by proactively identifying issues & building relationships.

KEY RESPONSABILITIES

Customer Relationship management

  • Collect customer information to manage reliable, up to date and compliance customer master data
  • Customer claim management by capturing, collecting and managing answers in accordance with our service level agreement

Manage order preparation, registration and follow-up

  • Coordination of customer deliveries together with plant supply chain
  • Check and follow-up of product allocation
  • Follow-up order with transporters
  • Validation and transmission of invoices
  • Coordination of payment of agent commission and volume rebate
  • Transport cost optimization
  • Anticipating various issues on orders

Supply Chain & logistics activities

  • Coordination with the local stock to arrange deliveries
  • Monitor the local stock level according to sales forecast
  • Organize the stock replenishment

Sales support / Coordination

  • Provide status of contracts, orders and product allocation follow-up
  • Participate to sales forecast when required
  • Close collaboration and coordination with local Customer service logistic

Anticipate back-up activities within Customer Service team to ensure business continuity

 

Main Skills

  • Bachelor’s Degree is required (Sales administration / International trade)
  • Language: Fluent Greek & English and possibility French will be an advantage
  • Computer: SAP / Microsoft office
  • Experience: min 3 to 5 years
  • Customer oriented
  • Good Stakeholder management skill
  • Excellent interpersonal and communication skills
  • Energetic, well-organized, Self-Initiated and coordination skill
  • Good analytical and problem solving-ability to identify creative solution
  • Good process understanding
  • Ability to work in a matrix organization
  • Ability to work under pressure keeping quality in focus

 

Location: in the area of Patras –
Remote work, ±1 day/week after fully onboarded

Return to career offer 

Tweets


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Follow our video series on feed preservation to find out.🎬
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Listen to this episode➡️ https://t.co/4Wyefb8Ymu https://t.co/WCWsj8iaDT
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To watch the complete presentation➡️ https://t.co/2GAZrSdfDG