Adisseo

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Business Development 02/08/2022

Customer Service Representative Germany, Austria and Switzerland (m/f)

Job family : Business Development | Position : Sales | Area : France | Region : Antony | Contract : Temporary |

Key responsabilities

 

 

Temporary Contract 3 months ( June-August 2022)

Welcome Diversity ! At Adisseo, we cherish value of your diversity, gender, seniority, disability, culture

MISSION

In this role, you will be responsible for owning/managing the customer experience of our customers by proactively identifying issues & building relationships.

 

KEY RESPONSABILITIES

 

  • Customer Relationship management
    • Collect customer information to manage reliable, up to date and compliance customer master data
    • Customer claim management by capturing, collecting and managing answers in accordance with our service level agreement

 

  • Manage order preparation, registration and follow-up
    • Management and contract/orders follow-up
    • Coordination of customer deliveries together with plant supply chain
    • Check and follow-up of product allocation
    • Follow-up order with transporters
    • Validation and transmission of invoices
    • Coordination of payment of agent commission and volume rebate
    • Transport cost optimization
    • Anticipating various issues on orders

 

  • Sales support / Coordination
    • Provide status of contracts, orders and product allocation follow-up
    • Participate to sales forecast when required
    • Close collaboration and coordination with local Customer service logistic

 

  • Anticipate back-up activities within Customer Service team to ensure business continuity

 

INTERNAL AND EXTERNAL RELATIONS

 

  • Agents, Distributors and direct customers
  • Sales Manager
  • Customer Service
  • Finance & Credit Management
  • Plant Supply Chain
  • Market Access department
  • Transport companies
  • Warehouse

Main Skills

EDUCATION

  • Bachelor’s Degree is required (Sales administration / International trade)
  • Language: Fluent German, French & English
  • Computer: SAP / Microsoft office
  • Experience: min 3 to 5 years

 

REQUIREMENTS

  • Customer oriented
  • Good Stakeholder management skill
  • Excellent interpersonal and communication skills
  • Energetic, well-organized, Self-Initiated and coordination skill
  • Good analytical and problem solving-ability to identify creative solution
  • Good process understanding
  • Ability to work in a matrix organization
  • Ability to work under pressure keeping quality in focus

Return to career offer 

Tweets


[ #AquaArticle] Discover the efficacy of AQUALYSO®, a #lysophospholipid digestive and metabolic enhancer, in optimizing formula cost and supporting growth performance of #shrimp fed low-cholesterol diets 🦐 Read the paper to learn more ➡️ https://t.co/patYhEGYj1 https://t.co/dlwb78pNrn

Ready to test your knowledge of the consumer index? We start this week's game with #poultry 🐔
[ #Quizz1] How much of feed is needed to produce 1kg of chicken? 🧐 https://t.co/SEwktdrJpr
Adisseo photo

Vous souhaitez rejoindre notre #team en France ? 💼
Nous recherchons un(e) Techicien(ne) Recherche & Développement en biologie #moléculaire, #biochimie et #enzymologie dans la région #toulousaine. 🧪
Postulez dès maintenant 👉 https://t.co/bAver8r1q2 https://t.co/UaMD4pWJVx

[Did you know❓] Adisseo is one of the world's leading animal #nutrition companies with sales of €1.69 billion in 2021 and more than 3,900 customers.
Our mission? 🧐 To #feed the #planet in a high-quality, affordable, safe and sustainable way. 🌍
➡️ https://t.co/WS4ZV9Qlj0 https://t.co/3YYYIm1TRC
Adisseo photo

A look back at the #ISFNF2022 event, during which two of our research partners presented studies concerning our #methionine and #lysophospholipid products. 🧐
Thanks to the entire #AquaTeam 🐟 at Adisseo for their participation as a #SilverSponsor! 👏
#aquaconference #nutrition https://t.co/GPmNaR6RMe
Adisseo photo

#SaveTheDate 📣 Join us on 06/20/2022 📆 before 6:30pm to continue an old #tradition. We'll welcome Sebastian Arriola Apelo, Assistant Professor of #Metabolism, to explain how to optimize #AminoAcid metabolism for more sustainable #milk production 🥛
➡️ https://t.co/0lNI0Rdc2b https://t.co/wff6YuBI32
Adisseo photo