Adisseo

Join us

Business Development 04/03/2020

Customer Service Representative Eastern Central Europe

Job family : Business Development | Position : Sales | Area : Poland | Region : Europe / CIS | Contract : Permanent position |

Key responsabilities

MISSION

In this role, you will be responsible for owning/managing the customer experience of our customers by proactively identifying issues & building relationships.

 

KEY RESPONSABILITIES

  • Customer Relationship management
    • Collect customer information to manage reliable, up to date and compliance customer master data
    • Customer claim management by capturing, collecting and managing answers in accordance with our service level agreement

 

  • Manage order preparation, registration and follow-up
    • Management and contract/orders follow-up
    • Coordination of customer deliveries together with plant supply chain
    • Check and follow-up of product allocation
    • Follow-up order with transporters
    • Validation and transmission of invoices
    • Coordination of payment of agent commission and volume rebate
    • Transport cost optimization
    • Anticipating various issues on orders

 

  • Supply Chain & logistics activities
    • Coordination with the local stock to arrange deliveries
    • Monitor the local stock level according to sales forecast
    • Organize the stock replenishment

 

 

 

  • Sales support / Coordination
    • Provide status of contracts, orders and product allocation follow-up
    • Participate to sales forecast when required
    • Close collaboration and coordination with local Customer service logistic

 

  • Anticipate back-up activities within Customer Service team to ensure business continuity

 

INTERNAL AND EXTERNAL RELATIONS

 

  • Agents, Distributors and direct customers
  • Sales Manager
  • Customer Service
  • Finance & Credit Management
  • Plant Supply Chain
  • Market Access department
  • Transport companies
  • Warehouse

Main Skills

REQUIREMENTS

  • Customer oriented
  • Good Stakeholder management skill
  • Excellent interpersonal and communication skills
  • Energetic, well-organized, Self-Initiated and coordination skill
  • Good analytical and problem solving-ability to identify creative solution
  • Good process understanding
  • Ability to work in a matrix organization
  • Ability to work under pressure keeping quality in focus

 

EDUCATION 

 

  • Bachelor’s Degree is required (Sales administration / International trade)
  • Language: Native Polish/English and possibility French
  • Computer: SAP / Microsoft office / BI / CRM
  • Experience: min 5 years

 

Return to career offer 

Tweets


Wait, you missed it? 😉
Watch or rewatch our presentation video of the new Adisseo Singapore #Aquaculture center, opened only a few months ago!⤵️
https://t.co/bjcnfQFl4z

[ #Job] 💼 Adisseo is looking for a Customer Service Representative Eastern Central Europe in Poland 📌 #Europe 🇵🇱
Ready to join us? For more information and to apply ➡
https://t.co/CLRZ5cBpli https://t.co/P4rk4buGzr

Our Adisseo #IT team has been working hard for several weeks now, in order to make it easier for everyone of us in the company 🙌
A big thank you to all of them for their daily dedication and their courage! 😊 https://t.co/oOGXTe45lW

[ #Jobs] 💼 Want to work in our Europe #Business?
Many positions are yet to be filled! ➡️ Technical Sales Manager, Operating cash flow manager, Customer service representative...
Check out all our #offers on: https://t.co/yA2U1pmEFn https://t.co/NyIcyUR1my

Want to know more about all of our solutions and watch Adisseo's experts give their testimony on #animal #nutrition subjects? 👨‍🔬
Make sure to visit our #FeedSolutions Youtube channel! ➡️ https://t.co/RWk9BGWJil https://t.co/x2lLzFCIMa
Adisseo photo

Delivering science-based solutions! 👍
Listen to C-M. Bünner Kruse, Global Marketing and Partnership Manager at @Novozymes, and P. Doncecchi, Global Category Director #Health by #Nutrition at Adisseo tell us more about their customer-oriented #partnership.
https://t.co/Ze1rE3ZrOC