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Business Development 04/03/2020

Customer Service Representative Eastern Central Europe

Job family : Business Development | Position : Sales | Area : Poland | Region : Europe / CIS | Contract : Permanent position |

Key responsabilities


In this role, you will be responsible for owning/managing the customer experience of our customers by proactively identifying issues & building relationships.



  • Customer Relationship management
    • Collect customer information to manage reliable, up to date and compliance customer master data
    • Customer claim management by capturing, collecting and managing answers in accordance with our service level agreement


  • Manage order preparation, registration and follow-up
    • Management and contract/orders follow-up
    • Coordination of customer deliveries together with plant supply chain
    • Check and follow-up of product allocation
    • Follow-up order with transporters
    • Validation and transmission of invoices
    • Coordination of payment of agent commission and volume rebate
    • Transport cost optimization
    • Anticipating various issues on orders


  • Supply Chain & logistics activities
    • Coordination with the local stock to arrange deliveries
    • Monitor the local stock level according to sales forecast
    • Organize the stock replenishment




  • Sales support / Coordination
    • Provide status of contracts, orders and product allocation follow-up
    • Participate to sales forecast when required
    • Close collaboration and coordination with local Customer service logistic


  • Anticipate back-up activities within Customer Service team to ensure business continuity




  • Agents, Distributors and direct customers
  • Sales Manager
  • Customer Service
  • Finance & Credit Management
  • Plant Supply Chain
  • Market Access department
  • Transport companies
  • Warehouse

Main Skills


  • Customer oriented
  • Good Stakeholder management skill
  • Excellent interpersonal and communication skills
  • Energetic, well-organized, Self-Initiated and coordination skill
  • Good analytical and problem solving-ability to identify creative solution
  • Good process understanding
  • Ability to work in a matrix organization
  • Ability to work under pressure keeping quality in focus




  • Bachelor’s Degree is required (Sales administration / International trade)
  • Language: Native Polish/English and possibility French
  • Computer: SAP / Microsoft office / BI / CRM
  • Experience: min 5 years


Return to career offer 


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